Refund and cancellation policy
Collywobbles sells a digital page that is delivered the moment you pay. You see and edit the whole page before paying, which is why refunds are for things that go wrong on our side, not for a change of mind.
Cancelling before you pay
You can stop at any point before payment and you owe nothing. There is nothing to cancel: an unpaid draft is deleted automatically after 48 hours. If you close the payment window without paying, no money is taken.
Cancelling after you pay
A page goes live as soon as payment is confirmed, so an order cannot be cancelled once it is paid. If you no longer want the page to be visible, write to us and we will take it down. That does not, by itself, make it refundable.
When we refund
We refund the full amount you paid for a page when:
- You were charged more than once for the same page. We refund every extra charge.
- Your page was not delivered. You paid, and the page did not go live or you did not receive a working link, and we could not put that right within 48 hours of you telling us.
- A technical fault on our side stops the page from working as shown on the template’s page and in your preview, and we cannot fix it within 7 days of you telling us.
- The payment was not authorised by you, once Razorpay or your bank confirms it.
If money left your account but the payment never reached us, the bank or UPI app reverses it on its own; we have nothing to refund. Write to us if you are unsure, and we will tell you what our records and Razorpay’s show.
When we do not refund
- You changed your mind after the page went live.
- The recipient did not open the page, or did not react the way you hoped.
- You made a mistake in the text or photos. You can fix that yourself with your manage link, up to 20 times.
- You chose Deluxe and did not use its extra features.
- The page was taken down because it broke our terms of use.
- A problem caused by the recipient’s device, browser or internet connection, where the page works normally elsewhere.
How to ask
Write to support@collywobbles.in within 7 days of payment, from the email address you used when paying, with:
- the link to your page, or the order reference from your receipt;
- what went wrong, with a screenshot if you have one.
We reply within 2 working days. We may ask for details we need to find the payment.
How and when the refund is paid
An approved refund goes back to the original payment method through Razorpay. We do not refund in cash or to a different account. 5 to 7 business days
We start an approved refund within 2 working days of approving it. After that, the time it takes to appear in your account depends on your bank or UPI app.
If you disagree with a decision
Write to our grievance officer, Abhinav Krishna, at grievance@collywobbles.in. We acknowledge a complaint within 48 hours and resolve it within one month.
Nothing in this policy takes away a right you have under Indian consumer law.